At AuraJoy, we want you to love your purchase. If you’re not completely satisfied, we’re here to help!
1. Return Eligibility
You may return items within 30 days of receiving your order, provided they are unused, unopened, and in their original packaging.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer service at [insert contact email] with your order number and reason for the return.
- We will provide you with a return authorization and instructions on how to return your items.
3. Refund Process
Once we receive your returned item, we will inspect it and process your refund. Refunds will be issued within 7 days of receipt, back to your original payment method.
4. Non-Refundable Items
Please note that certain items may be non-refundable, including:
- Opened or used products.
- Gift cards.
5. Shipping Costs
Shipping costs for returns are the responsibility of the customer unless the return is due to a mistake on our part (e.g., wrong item sent).