Refund and Returns Policy

Refund Policy

We do not offer any refund offers. Refund is possible only in items which are either damaged or torned at the time of receiving an order which will be valid upto 7 days after purchase.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

After approval of your return request. We will give details of where to return the package and about your exchange or credit
Items sent back to us without any prior notice won’t be accepted.

You can always contact us for any return question at contact@aurajoy.in

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right within 7 working days post purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@aurajoy.in